ISAAC Instruments adds CANXXUS roadside assistance to in-cab tablet platform

ISAAC Instruments said Aug. 25 it has integrated CANXXUS emergency breakdown support into its open platform, letting eligible fleet drivers request roadside help from the in-cab tablet instead of calling a dispatch queue. The move is aimed at speeding response times, reducing driver stress and keeping trucks moving across North America.

Why it matters: - The integration lets drivers request emergency roadside help without leaving the cab or calling a phone queue. - ISAAC and CANXXUS are aiming to shorten breakdown delays, reduce downtime and help drivers get back on the road faster. - The service is available 24/7 across North America for fleets subscribed to CANXXUS services.

What happened: - ISAAC Instruments announced an integration with CANXXUS, a provider of emergency breakdown services and roadside assistance. - The CANXXUS option now appears on the ISAAC in-cab tablet for fleet clients who are also CANXXUS customers. - Drivers can submit a roadside request from the tablet and send location and vehicle details automatically to CANXXUS. - The announcement was made Aug. 25, 2026.

The details: - The driver can enter a service request in less than a minute. - The request captures geocoded location, unit number, vehicle identification number and customer information. - Drivers can attach photos if an image helps explain the breakdown. - CANXXUS sends status updates back to the tablet so drivers can see who is coming and when. - CANXXUS pays the service vendor directly, so the driver does not have to negotiate or pay at the roadside. - The network covers North America and is designed to support drivers on one-off trips far from a fleet’s usual maintenance contacts. - Every request is handled by a person on the CANXXUS team. - Fleets do not need separate hardware or a separate app to use the activity on the ISAAC tablet. - ISAAC’s open platform is built to connect third-party tools directly into the ISAAC system.

Between the lines: - The integration pushes breakdown response deeper into the workflow drivers already use every day. - CANXXUS said its pilot showed drivers were reaching for the tablet instead of the phone because the process was faster and easier. - ISAAC CEO Jacques DeLarochelliere framed the move as a driver-safety and peace-of-mind feature, not just an efficiency upgrade. - The partnership also gives CANXXUS a more visible role inside fleet operations by embedding its service in the cab.

What's next: - Fleets already on the ISAAC platform can activate the CANXXUS Roadside Assistance Activity without new hardware or operational disruption. - ISAAC said fleets can learn more about the platform at isaacinstruments.com. - CANXXUS said its service remains focused on helping transportation and logistics fleets reduce downtime across Canada and the United States. - More information is available at www.canxxus.com.