Resident Review lets trades businesses rate customers before they take the job

Resident Review has launched nationwide for U.S. home service companies, giving trades owners a way to review customers, qualify leads and screen jobs before crews go onsite. The platform combines verified business accounts, property data and CRM tools in a bid to add accountability to an industry that has long left contractors with little visibility into who they are serving.

Why it matters: - Home service businesses can now screen customers before sending crews into the field, which may reduce risky jobs, bad payment experiences and avoidable safety issues. - The platform is designed to give contractors more leverage in an industry where homeowners have traditionally held most of the public review power. - Resident Review aims to help small and mid-sized trade businesses save time, protect employees and qualify better leads.

What happened: - Resident Review announced the availability of its customer review and lead qualification tools for U.S. home service businesses nationwide. - The platform is built for flooring, HVAC, plumbing, electrical, roofing, landscaping, cleaning and other trade companies. - The system lets verified businesses submit reviews of the customers they have served. - The platform flips the traditional review model so contractors can evaluate customers instead of only being evaluated by them.

The details: - After finishing a job, a business owner can log payment behavior, communication quality, job site safety and cleanliness, and how the customer treats workers. - Those reviews are visible to other verified businesses before they accept a job and during customer qualification. - Resident Review says the system is its purpose-built business feedback platform for the home services market. - Each joining business goes through third-party verification to filter out bots, fake accounts and bad actors. - Property data tied to a customer’s address is available in the platform, including estimated home value, square footage, number of rooms and baths, HVAC system type, flooring type and estimated equity. - The company frames that screening process as a Know Your Customer approach that helps crews avoid going in blind. - The platform also includes built-in CRM, notes and basic marketing tools. - Owners can use the platform to manage pipelines without a dedicated operations team. - Reviews are visible only to registered, verified businesses, which keeps individual customer information private. - Each new member adds data that benefits other businesses on the network. - Registration is free and setup takes minutes. - A press contact is listed as Resident Review at info@resident-rev.com. - The company’s website is the company’s announcement.

Between the lines: - Resident Review is trying to turn customer due diligence into a shared layer of infrastructure for trades businesses. - The model could be especially useful for smaller operators that do not have enterprise software or a large office staff. - The business-to-business review layer may also discourage problem customers if contractors start screening jobs more aggressively. - The launch reflects a broader push to use software and data to reduce operational risk in field service work.

What's next: - Resident Review is now available to U.S. home service businesses, with immediate registration open. - The company will likely need adoption from enough verified contractors to make the review network useful at scale. - The value of the platform will grow as more businesses add customer feedback and property data over time. - Resident Review says the founder built the platform after years of sending crews to jobs where customer information was missing.

The bottom line: - Resident Review wants to make customer vetting as routine for contractors as contractor reviews have long been for homeowners.