Heimdal adds 2-minute MSP onboarding for Microsoft CSP customers

Heimdal launched MSP Onboarding Wizard to help managed service providers create and activate Microsoft CSP customer accounts inside its platform with less manual work. The company says the new workflow cuts onboarding time from about 30 minutes to 2 minutes and is already live in Heimdal 5.5.0 RC.

Why it matters: - MSPs managing multiple Microsoft tenants can now onboard customers faster and with fewer repetitive steps. - Heimdal says the new workflow cuts customer setup from around 30 minutes to about 2 minutes. - Faster onboarding can shorten the path to active protection and speed service activation across Microsoft CSP estates.

What happened: - Heimdal launched MSP Onboarding Wizard, a new capability for managed service providers working with Microsoft Cloud Solution Provider customers. - The feature is built into the Heimdal platform for partners managing multiple Microsoft tenants. - The workflow is already live as part of Heimdal 5.5.0 RC.

The details: - Partners can create Heimdal customers directly from their Microsoft CSP customer list. - The process removes repetitive setup work and reduces manual configuration. - MSP Onboarding Wizard connects Microsoft Entra, formerly Azure AD, with the Heimdal Dashboard. - Once connected, partners can view CSP sub-tenants, select customers to onboard and create Heimdal customer accounts from one central location. - Heimdal says new products can become available to customers in seconds rather than minutes. - The feature is designed for MSPs onboarding several customers, migrating accounts from another platform or scaling Microsoft CSP services. - Key benefits include centralized onboarding in the Heimdal Dashboard, faster deployment and a more consistent process across customer environments.

Between the lines: - Heimdal is targeting a common MSP pain point: repetitive customer setup that does not scale well across large tenant portfolios. - The launch also positions Heimdal as a workflow layer for Microsoft-based partners, not just a security vendor. - Founder and Chairman Morten Kjaersgaard said MSPs scale when onboarding is simple, repeatable and built around existing customer-management workflows.

What's next: - Heimdal said additional updates are planned for Q4. - Those updates will include policy templates and further improvements aimed at making multi-customer management faster and easier to operate. - More information is available in Heimdal’s support article or by contacting Vladimir Unterfingher at vun@heimdalsecurity.com.

The bottom line: - Heimdal is betting that faster CSP onboarding will help MSP partners scale Microsoft customer estates with less administrative overhead.