Gaz Européen taps triPica to modernize billing and customer operations

Gaz Européen has chosen triPica to replace and simplify its CIS and billing environment as the French energy retailer pushes for more flexible operations and future customer services. Implementation began in late February 2026 and is expected to wrap up for most activities by the end of September 2026. Why it matters: - Gaz Européen wants a more flexible foundation for gas and electricity operations as it serves professional customers across France. - The new platform is meant to improve billing, contracts and customer management while making future energy services easier to launch. - Better automation of network interactions could reduce operational friction and support faster service delivery. What happened: - Gaz Européen selected triPica to modernize its CIS and billing operations with a SaaS platform. - The project is designed to simplify and unify core business processes for the next phase of Gaz Européen’s development. - Implementation and migration from the legacy system began in late February 2026. - Most activities are planned to be completed by the end of September 2026. The details: - Gaz Européen is part of Groupe Butagaz. - The selection followed a structured tender process. - Gaz Européen was looking for greater flexibility, broader functional coverage, a reassuring security posture and a better fit with its current business model. - The company aims to build a more adaptive and insight-led operating model. - The target operating model includes billing, contracts and customer management. - The program also aims to improve automation of network interactions. - Gaz Européen has publicly emphasized agility, proximity and tailored service for professional customers. - Paul-Henry Mosbrucker, Deputy Managing Director at Gaz Européen, said the goal was not only to replace a system but to give teams a platform that is easier to operate and evolve. - Mosbrucker said triPica offers broader coverage, stronger flexibility and a sound basis for making processes more fluid while preserving service quality. - Mathieu Horn, CEO of triPica, said energy retailers need platforms that let them move faster without adding complexity. - Horn said Gaz Européen is simplifying the present, automating where it matters and creating room to launch what comes next. Between the lines: - The move suggests Gaz Européen is treating billing and customer systems as strategic infrastructure, not just back-office tools. - A SaaS platform may give the retailer more room to adapt as customer expectations and energy services evolve. - The focus on security, functional breadth and business-model fit points to a search for lower operational risk during the transition. What’s next: - Gaz Européen and triPica will continue the migration through 2026. - The company expects the new environment to support both current operations and future service development. - The success of the rollout will likely be measured by smoother operations, better automation and improved customer service outcomes. The bottom line: - Gaz Européen is betting that a modern SaaS billing platform will make its core energy operations simpler now and more flexible later.